Complaints about the Start Up Loan Service for New Enterprise Allowance Clients
We aim to achieve the highest standards, so we need to know if you are concerned or dissatisfied with our service.
Your complaints give us a chance to put things right when mistakes have been made and to improve the quality of our services.
We aim to communicate with people clearly, politely, and promptly. Please download our complaints procedure here, which sets out how we will handle your complaint.