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Complaints about the New Enterprise Allowance Loan Service

We aim to achieve the highest standards, so we need to know if you are concerned or dissatisfied with our service.

Your complaints give us a chance to put things right when mistakes have been made and to improve the quality of our services.

We aim to communicate with people clearly, politely, and promptly. Our complaints procedure sets out how we will handle your complaint.

We can consider complaints about the way in which your concern or query has been dealt with by a member of staff.

We cannot consider complaints about a decision not to issue a loan.

Should you wish to make a complaint please write to:

Senior Manager ( Business Finance)
GLE oneLondon
10-12 Queen Elizabeth Street

Alternatively email businessloans@gle.co.uk.

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